FAQ Pre-Event
questions and support

Developed for: seminars, conferences, product launch events, gala dinners, champagne receptions, educational forums, team building events, networking and social events, scientific, medical or technical congresses, and more.

Support that doesn't just run up to your event

Our support does not end once you have signed a contract; we have a dedicated support team to assist you throughout your event life cycle, as well as giving you the online tools needed for your own administrative needs.

Pre-Event FAQs


A: Yes, event organisers can create custom branded emails and send to targeted groups of attendees for your event. Emails can be personalised and unique registration links created.
A: The Mix Event Platform comes with an event management dashboard which allows you to measure your event ROI by downloading reports on registrations, attendance, session selections and revenue, accommodation and travel requests.
A: Our pricing is based on an annual license which is fully inclusive of hosting, support, maintenance and regular system updates. There are no hidden costs and we only charge as quoted.
A: Your journey as a customer starts with our dedicated onboarding team, whose job is to agree on event objective. You will then receive a bespoke training programme tailored to your specific needs.
A: We recommend that you allow around 4 weeks to get your solution up and running. This includes the onboarding process and training.
A: Our office hours are 9am to 5pm, 5 days a week.
A: Yes, our team will build your website and load your content ready for your live date.
A: No, all our support is included free of charge. You can contact us over our live-chat, email us, or call, we’re always happy to help.
A: Yes, we are a UK-based company so therefore bound by the same legislation as any of our EU clients. We are committed to data security, can help our clients with data erasure, and we provide a separate database for each client.
A: We will never sell your personal information to any third party and no, you always own all your data. Mix Events Platform is considered to be a “data processor”, the customer is the “data controller”. All of your data remains under your ownership and control.
 

Perfect for many different events

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